Following an initial three-year training in modern piano technology, Lucy Coad went on to complete a further three-year apprenticeship with conservator Tim Hamilton, specialising in the conservation and restoration of historical pianofortes.

Recognising a growing need to preserve and repair surviving early instruments, Lucy later chose to specialise further in square pianos. This led to the founding of Lucy Coad Square Piano Conservation and Repair in London in 1985, with the workshop now based between Bristol and Bath.

Over the years, Lucy has worked on a wide range of instruments for clients across the world. These include national heritage organisations, museums, private collectors, dealers, colleges of music, royal schools, and performers at all levels, from amateur to professional.

The workshop offers specialist repair services for square pianos and early grand pianos. While major restorations are no longer undertaken, Lucy continues to provide expert care and practical solutions to ensure instruments remain playable and historically respected.

A consultancy service is also available. Lucy can inspect square pianos prior to purchase—whether at auction or through private sale—providing a detailed condition report, an assessment of the work required to return the instrument to playing order, and guidance on ongoing care and maintenance.